Refund Policy
This Policy applies to digital activation codes and optional manual services purchased from Dusight LLC through the wxauto website. It does not limit mandatory refund, withdrawal, or consumer-protection rights granted to you by applicable law.
1. Seven-Day Full-Order Refund
Within 7 calendar days after an order is successfully paid, you may submit a full-order refund request to help@wxauto.org. A standard refund request generally must satisfy all of the following conditions:
- All digital activation codes in the order have not been used, redeemed, bound, or activated;
- All manual services in the order have not started;
- The order has no completed or ongoing irreversible delivery; and
- You provide the order number, purchasing email address, and reason for the refund so that we can verify the order.
This is a full-order policy: an order cannot be partially refunded for an activation code that has been used or a manual service that has started. We determine eligibility based on order records, activation status, fulfillment status, and payment records.
2. Digital Activation Codes
Once an activation code has been used, redeemed, bound to a device, or used to obtain the corresponding rights, it generally no longer qualifies for a refund as unused digital content. If an activation code is invalid, delivered more than once, does not match the order, or cannot be delivered for a reason attributable to us, contact us promptly. We will investigate and, where applicable, reissue, correct, or refund it.
Merely opening the order page, viewing an activation code, or downloading instructions does not by itself equal activation. After submitting a refund request, however, you must not continue to use, share, or attempt to redeem the relevant activation code.
3. Manual Services
A manual service is considered to have started when staff actually begin processing the request, provide substantive advice, or deliver the first substantive result. Payment, automatic confirmation, queuing, or an administrator merely claiming the service does not equal the start of the service.
While a service has not started and the order is still within the seven-day period, you may request a full-order refund under this Policy. Once a service has started, it generally cannot be refunded on the ground that it is “unused,” except for non-delivery, a material defect, a separate written agreement, or where required by applicable law.
4. Required Exceptions
Even if the general conditions above are not met, we will handle the following based on the facts and applicable law:
- Duplicate charges or clear payment errors;
- Payment received but we failed to deliver an activation code or provide the agreed service;
- An invalid, duplicate, or order-mismatched activation code, or a verified product defect that prevents use of a core right;
- Withdrawal, refund, consumer-protection, or other mandatory rights under applicable law; and
- Other refund arrangements that we confirm in writing.
If an issue can be resolved by reissuing, repairing, or providing reasonable technical support, we may first propose one of those options. This does not exclude any refund right required by applicable law.
5. Request and Processing Procedure
Email the following information to us: order number, purchasing email address, order items for which a refund is requested, the issue or reason, and any necessary payment evidence. Do not send a complete card number, security code, account password, or complete activation code.
We will acknowledge the request and verify it within a reasonable time. After approval, we will initiate the refund through the original payment channel as soon as reasonably practicable, with a general target of submitting the refund instruction within 5 business days. The bank, card network, or payment service provider may require additional business days to credit the funds, and we cannot control its processing time. For an eligible seven-day full-order refund, we initiate a refund for the actual amount paid for the original order. If the payment account involved a currency conversion, the exchange rate used by the issuer or payment institution, and any fees it may charge, are outside our control.
If the original payment method is no longer available, we will contact you to confirm a workable refund route. Do not submit duplicate refund requests to the payment service provider at the same time. If you have already initiated a dispute or chargeback, tell us by email so that we can avoid duplicate processing.
6. Policy Updates
The version, effective date, and last-updated date at the top of this Policy will change when the Policy changes. Refund eligibility for an order is generally determined under the Policy shown when you purchased and under applicable law; updates to this page do not remove mandatory legal rights.
Refund and order support: help@wxauto.org
Operator: Dusight LLC
Brand: wxauto