Contact Us
wxauto is operated by Dusight LLC. We handle customer support, order inquiries, and policy-related requests by email.
Customer Support Email
General contact: help@wxauto.org
We will acknowledge receipt of your request as soon as reasonably practicable. Payment, refund, or manual-service issues may require review of payment-provider, order, and fulfillment records, so complex requests may take longer to process.
Choose an Appropriate Subject
To help us locate the issue more quickly, identify the category in your email subject:
- Order or purchase: order number, purchasing email address, purchase time, and the issue shown on the page;
- Payment issue: payment method, payment service provider, last four digits of the transaction number (if applicable), payment time, and error message;
- Refund request: order number, purchasing email address, items for which a refund is requested, and reason. See the Refund Policy for conditions;
- Activation code or redemption: order number, product version, device type, and error code. Do not send a complete activation code;
- Technical support: software version, operating system, reproduction steps, and redacted logs or screenshots;
- Manual service: order number, service item, information already provided, and preferred delivery method;
- Privacy or data request: describe the information you want to access, correct, delete, or restrict. See the Privacy Policy for details; and
- Copyright or other legal matter: describe the rights involved, the content at issue, your contact information, and any necessary supporting materials.
Security Reminder
We will not ask you to send the following information by email:
- Account passwords, email verification codes, or two-factor authentication codes;
- A complete card number, card security code, or bank-login information;
- A complete API key, access token, or server secret; or
- A complete digital activation code or redeemable redemption code.
To verify an order, provide only the order number and purchasing email address. To verify a payment, provide only the necessary portion of the payment service provider’s transaction number. Before sending logs, remove chat content, contacts, tokens, and other personal information unrelated to the issue.
Other Pages
wxauto is not affiliated with, authorized by, sponsored by, or endorsed by Tencent, WeChat, or any of their affiliates. Products, accounts, and services of third-party platforms are the responsibility of their respective rights holders.
Operator: Dusight LLC
Brand: wxauto
Customer support: help@wxauto.org